TESTIMONIALS

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Testimonials

Our staff strives to provide the best possible service to you at all times and greatly appreciates the kind words from some of our valued customers.
*For the privacy of our customers, names and companies were omitted.

NEW! “We had an WONDERFUL experience”
Thank you - we had an WONDERFUL experience. One of the best chauffer experiences I've ever had. Please pass our regards to Tatsuya - he did a great job and would use him and Outech again!

From XXXXXX, USA

NEW! “We will certainly recommend OUTECH to others traveling to Japan”
Dear OUTECH team,

Our group returned safely to Honolulu this past Saturday. I would like to say thank you for providing excellent transportation from and to Haneda Airport for us. The scheduling was perfect, and the drivers were both excellent. Please pass along our sincere thanks.

We will certainly recommend OUTECH to others traveling to Japan, and we intend to use your services again when we return.

Thank you.

From XXXXXX, USA

(From tripadvisor) “Great Transporation Service”
We had a party of 5 with lots of luggage headed to Haneda Airport. We were picked up from our Hotel on time and had a safe enjoyable transport to the Airport. The driver was exceptionally courteous. I would use them again when traveling to Tokyo. Excellent company.

From jimnan7, Georgia, USA

(From tripadvisor) “Impeccable service and very on time”
Drivers were all very professional and the car was very clean and very comfortable, with water and snacks on the car as well as a stable wifi for passengers to use. Definitely will ride with Outech when I’m in Japan!

From Fendi Q, Singapore

(From tripadvisor) “Shuttle transfer to airport”
The transfer was conducted in a professional manner. The shuttle was on time both ways. The drivers were extremely helpful.

From naremakhura, South Africa

(From tripadvisor) “Great chauffeur company for Tokyo”
Outech picked us up at Narita for our hotel transfer. Really easy to deal with by email and everything worked perfectly.

Our chauffeur, Mogi was waiting in arrivals for us. He was the first chauffeur in the line - closest to the arrivals door. This meant we weren’t looking around for our name board - he was right in front of us. Mogi introduced himself, offered to take our luggage and confirmed our destination. Very friendly and approachable. The car itself was an immaculate, new model BMW 7 Series - spotlessly clean inside & out, and stocked with much welcomed water and some sweets.

The journey was a pleasure. What I thought would be a nightmare through the streets of Tokyo - couldn’t be further from reality. Mogi whisked us to our hotel in no time. A very smooth and very comfortable drive.

I wouldn’t hesitate to use Outech again - and throughly recommend their service.

From bc_webster, Scotland

Our recent trip to Mt. Fuji was a wonderful experience ; one which we will remember for a very long time; thanks to your guided tour of the place. We appreciate your enthusiasm and charming personality. Thank you for the lovely picture frames with our photos, which will keep our memories. Refreshed for our lifetime. We enjoyed your charming tour and wish you the very best in your life and career.
Warm regards!

From IXXX KXXXX

(From tripadvisor) “Fantastic, courteous drivers and guides”
The meeting planner that supports our company used Outech as our drivers for a recent Tokyo trip, and in a weekend of highlight, the interaction I had with my two Outech drivers (Shiho and Nao) were amongst the best. Their English skills were extraordinary, as was their courtesy and friendliness. Not only will I continue to insist that we use this company for future business trips, but I will definitely leverage their services when I bring my family for a personal visit.

On a side note: I travel often, and while I am almost always thankful for the courteous drivers one gets, regardless of country, there was something so refreshing and calming about working with a majority women-owned, women-driver business. It is not something I encounter much, and I was honestly surprised at what a positive difference it made in how welcome I immediately felt in a new country.

From Alycia S, Alameda

(From tripadvisor) “A Personalised Ride”
I travelled with Rina Matsuzaki from Outech from Tokyo Big Sight to Narita Airport. It was simply one of my best rides to the airport. In the course of work, one travels quite often and hence there is not much significance of a ride to the airport. However the high level of personalisation made this trip very very special that will remain etched in my mind for a great deal of time.

Rina was in time for the pick-up, extremely pleasant, well mannered and best of all conversational. She had a personalised note with an Indian Flag Origami on it waiting for me when I got in the car. Time flew, in this one hour journey due to the great conversation, I could have with Rina. Rina was very knowledgeable on a variety of topics and yet did not speak till spoken to.

The final surprise was at the drop off. She knew my flight, my gate and she briefed me about the airport counter to go to. In summary extremely professional, yet personal and that is a rare combination.

From Hrridaysh, Pune

(From tripadvisor) “Professional for Start to Finish”
Outech was booked to bring me to the airport for my flight home. Everything about the engagement was top notch ... the driver was courteous and knowledge; the car was immaculate with WiFi and a snack; and the driving was very safe. I would highly recommend!

From Gexxx, Florida

(From tripadvisor) “Amazing experience in Tokyo.”
Masa was a fantastic tour guide. He was friendly, professional, courteous and could not do enough to ensure that we saw the amazing sites that Tokyo had to offer. Definitely the best way to see as many things as you can in a limited amount of time. Masa even went as far as to book us a table at a restuarant for our lunch. When I visit Japan again, I will cerainly be using Outech to do another tour.

From Vxxx

(From tripadvisor) “Airport transfers both ways”
We booked Outech well before our trip as we were travelling in a party of 7 people 3 being kids. We knew it would be easier to get to our airbnb accomodation instead of messing around with train transfers especially with luggage (7 suitcases and 7 bits of hand luggage) plus being on the long flight from Perth to Japan. Our lovely driver was waiting directly outside the doors in the arrival hall with a sign board and she welcomed us with perfect english too. We knew who our driver would be as we were kept informed with emails from Outech every step of the way. The van was parked in the carpark downstairs so a very short elevator trip and Voila, we were on our way to our Airbnb. In the van awaited a cacophony of drinks and sweets plus a small arrival present this was unexpected but very welcome after the long flight. Our driver talked to us about things we could do and see on the trip and was very informative. We also had the same level of service on the way back to Haneda airport. Our driver rang the bell at precisely the time we had booked for and helped load our luggage whilst the kids sat inside the van and again munched on all the sweets and water they provided. We were all given a small token as a gift from Outech too which was very thoughtful. I cannot express how great their service was and i doubt very much you would get this level of service anywhere else, just amazing.

From Boxxx

(From tripadvisor) “I highly recommend OUTECH esprcially with Tetsuo Ojima as the guide.”
Our private tour of Tokyo was with a company called OUTECH. Tetsuo Ojima, was at the cruise terminal to pick us up and stay with us for the day. He was an excellent driver, guide, historian, and companion with a calm nature and a good sense of humor. He made sure we had time to cover our itinerary and know where we were and what we were seeing. We visited Sengaku - ji temple (burial place of 47 Ronin), the Imperial Palace East Gardens, Senso- Jim temple in Asakusa, and Meiji Jingu shrine. He could tell we were interested in the history and culture of Japan and to make the experience more meaningful he showed us how to prepare ourselves to visit the temples, how to light and place the incense,and bow out of respect. When my wife was shopping in the markets or gift shops he assisted her talking to the shopkeepers and steering her to places that had the things she wanted to buy. We skipped a sit down lunch and instead had snacks while looking around in the market place in front of Senso-Jim temple. After we had visited all our stops he drove us to our hotel. As we were going there, he recommended restaurants close to the hotel, and gave us advice on how to get to the places we would see the next day. My wife and I truly enjoyed this private excursion which allowed us to see so much of Tokyo in such a short time. Tetsuo Ojima was wonderful and really made our day.

From JtoXXXX, Florida

Dear Ladies,
Thank you Fumi and Mitsura for the wonderful photos that were developed and scrapbook that you made for us documenting our trip. It was wonderful and a complete and unexpected surprise. What a special way to end our trip by receiving such a gift. We hope that Fumi and Mitsura did not spend too much time putting it together!!
Again, Sara thank you so much for making all the bookings for our trip on our behalf. The candy lesson and cooking class were highlights of our trip and experiences that Natalie will keep with her. Nathan really enjoyed the Super Sentai show and we all enjoyed spending some time at the Tokyo Dome amusement park.
The efforts of you three ladies really helped make our trip a great success and we are already talking about coming back soon!!
Take care and best wishes,

From The XXXX Family!!

Thanks to our chauffer Terada for providing the excellent limousine service. Thanks to our chauffer Terada for providing the excellent limousine service. She was very timely, courteous and pleasant.

From C.S, Canada

Dear Maaya,
Thank you so much for the gorgeous dog print that you gave Dxxx to bring back to me for my birthday. It is beautiful! As you may have heard, I love dogs. It is very special for me to have this print from you. Maaya, once again, thank you very much for your thoughtfulness and generosity.
Warm regards,

From Ms. Pxxx

Whilst I understand that service standards and delivery expectations are much higher in Japan (compared to Australia), we feel compelled to formally acknowledge the excellent service provided to us by Shuichiro Utsumi.
Shuichiro did not solicit such feedback, rather we asked for his business card. I understand he is either an employee or a contractor to your organization.

My wife and I are seasoned overseas travelers and through our travel experiences are able to clearly benchmark service standards/delivery. The first class service provided by Shuichiro Utsumi from the moment he greeted us and until farewells on the bullet train at Tokyo station, was a memorable and rewarding experience we will treasure from our travel throughout Japan. Well done Shuichiro Utsumi for being a fine ambassador for Japan.

From Mrs & Mr. Sxxxx, Australia

Hi Maaya!! Thank you for the links. I hope I can go see the big bike store with all of the different brands.
You are a good and safe Driver and our trip today was excellent. Thank you! You are officially the first person I got to meet in tokyo! Hopefully we can see you again some saturday but if not, thanks for picking us up today and getting us here safe and timely!! Hope all is well!

From Mr. Kxxxxx, United States

Review from Trip Advisor
It was a spectacular trip! Japan is a beautiful country, different in all aspects! There is a very interesting mix of new and traditional things… worth hiring a guided tour …. our trip was perfect with the help of our guides Saki (in Tokyo) and Maki (in Kyoto)…. outech limousines super recommended.

From Ms Mxxxx, Mexico

I also enjoyed our conversation. Thank you for making it such a pleasurable trip and for the kind gifts.
I encourage you to come visit us in San Diego sometime. Good luck to you in your career and beyond.

From Ms Mxxxx, Mexico

The driver you sent, Kenta, was excellent. Very professional, polite and efficient. He also went beyond what he had to do as a driver. My luggage was sent to the wrong area and he helped me to track it down. It was a long day and it was quite outside of his job description to help me, but he did it with a smile. You must be quite an excellent employer to attract and retain such dedicated staff. He was, by far, one of the best drivers I’ve had in all of the countries I’ve traveled to.

I will certainly use your service again and will recommend it to my network as well (as athletes, we travel often). Thank you again,

From Ms. Cxxxxx, Philippines

Review from Trip Advisor
We got to know Outech from their website. We contacted them through e-mail, and arranged everything from there. We then booked their MINIBUS PREMIUM for a Day Tour of Mt Fuji 5th Station Subaru Line, Gotemba Premium Outlets, and Ashi-yu at Michinoeki Subashiri.

Well, on the morning of the same day and after discussions with chauffeur, we decided to go for the Lake Ashi Cruise instead of Gotemba Outlets. It was a good change – Lake Ashi was beautiful (and we saw the long traffic going into Gotemba Outlets!). Oh, and Michinoeki Subashiri was closed and we
ended up at the beautiful Ashiyu at Doppo No Yu in Yugawara.

And we were lucky too – we had clear blue skies in the morning. This means we had a clear view of Mt Fuji, and we had clear views of the surroundings from Mt Fuji! Beautiful!

Our heartfelt thanks to the OUTECH team! We enjoyed our trip to Mt Fuji, Lake Ashi, and the Ashiyu! The Minibus Premium and the services were excellent!

Special Thanks to Ms Sara Higo for organising everything! Your advice is very much appreciated!
Special Thanks to Mr Shuichiro Utsumi for being a wonderful and helpful chauffeur throughout our trip! Utsumi-san is friendly, speaks very good English, and yes, very kind!

From Jxxxx, Malaysia

Thank you also very much for the photos. It is great to have them as a memory. We want to stay in touch anyway, and I am looking forward to seeing you again, where ever in our small world it would be.
All my best wishes, and take care

Really nice to see ur email .. We also had a great time with u and i would like to thank u for kindness and beautiful personality .. And thanks for the help in translation.
By the way if u plan to visit Kuwait .. Its good to be ur trip at mid January .. The weather is nice and u can enjoy ur time there.. Also u could make it 4 days trip because kuwait it is not a big country anyway once u
plan to have a trip just inform us .. And we will be happy to guide u there.

Mr. Bxxxxxx, Kuwait

Thank you for the lovely gifts that you brought to us in Tokyo at the Keio Plaza Hotel. You are very kind. We enjoyed speaking with you on Sep 2 when you transferred us from Narita to the Keio Plaza. You are very good driver. We want to wish you happiness with your new job end home in Tokyo. It's not easy to be by yourself. Please be careful. Best wishes

From Ms. Sxxxxx, United States

Alykom Alsalaam,
I wanted to extend my deepest thank you from me and my family to your excellent services and especially to Mr. Yoshimura who was our driver and guide to Nikko yesterday. We enjoyed our trip and will love to get in contact with you in the future and I will make sure to recommend your services to ourfriends and family. Thank you once again and wish you a good day.

From Nxxxx, Qatar

We come back to Hong Kong already, every thing is fine, our experience in Tokyo with your help is so good, we enjoy ourselves very much. Thanks again for the pretty birthday present for HXXX. Very thoughtful of you!! Looking forward to coming again to Tokyo soon. Keep in touch!

From Ms. Hxxx, Hong Kong

We want to thank you so much for being so kind and a wonderful driver.
You really helped make our visit to Tokyo such a joy. You were there all the time making sure that we were comfortable and getting us to the right places. We especially loved the handmade card you gave us. We will treasure that always and it will be going on our memory book of Japan. We will definitely ask for you by name for our next trip, though it might be a while before we can get back. Thanks again for everything.

Review From VELTRA
We were 2 families (6 Adults) making a first trip to Japan in May 2016. We had only 3 days in Tokyo and so we decided to take a 1-Day Bus tour.

However, my wife came across Veltra private sightseeing tour in a Van which was marginally higher than the bus tour ! So we decided to opt for this option ….and it turned out to be a great decision :-) . We had a very good guide, Ms. Tekano, who was very young and was enthusiastic and helpful in planning out itinerary. She also spoke English quite fluently which was very good for our group as none of us
knew any Japanese whatever!

The best part of this trip was the flexibility as we started leisurely and went with the flow – no mad rush to meet deadlines !! Will certainly do this for our second trip to Japan ….which we all hope is soon !!!

From Mr. Sxxxxx, India

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